I can't quite believe the cost of this!

Let’s start with a quick update on Prize Hook. I emailed them asking how the service works last week but haven’t heard anything back, so I decided to call them. And to be fair the call was answered quickly and politely. But the customer service is obviously outsourced to a third party, rather than run by Prize Hook themselves and the lady who answered that call couldn’t answer any of my questions about how the prize draw worked, which is a bit surprising as this is the core to what they are offering. In fact, she said ‘I’m only customer service. I don’t know anything about the prize draw’